Problem solving | Data , root cause analysis and ideas
In the problem solving process , we look into whatever data that has been collected or available to date . The objective of this process steps is to determine some form of relationship of the available data . Relationship can be established if a certain coordinate can be found to show that relationship .
Problem solving | Understand current situation
In problem solving this basically means gathering whatever data that is available and lay them out . Once we have lay them out for all the team members to see , the next step is to find some commonality so that we can group or categorize them to see if the data makes sense . Several methods can be employed to achieve this .
1. Affinity diagrams
2. Fish bone diagram with groups such as man , machine , material , methods and so forth
3. Is and is NOT analysis
Problem solving | Root cause analysis
In this problem solving steps , we have to determine the cause and effect or establish some meaningful relationship involving the parameters that we have collected . If we cannot find a relationship , then we need to collect more data , else we cannot proceed to the next phase or steps . Establishing relationship would mean finding the right “coordinates” that best represent the data collected . Coordinates can be in a form of a map , graphs , charts (bar charts , organization charts) , time line or even a flow chart . Several methods can be used to determine this such as
1. The cause and effect
2. Mind mapping
3. The 5 Ws and 1 H (The Who/What , where , when , where , why and How) . Also known as the 5 wives and 1 husband
Problem solving | Generating ideas
Once we have determine the relationship , we need to generate many ideas so that we have options to choose the different ideas that would solve the problem . So how do we generate ideas and how do we choose them ? Let’s assume that our problem statement is something like this “Oil splash and dirty my clothes while cooking” . Let’s explore some solutions to this
a. We can turn down the flame smaller so that oil do not splash .
b. We can use a apron
c. We may install a glass in front to protect us from the oil .
In problem solving , it is very important to be able to generate as many ideas or possible solutions to the problems . This will allow us to choose base on different set of criteria such as budget , time and other constraints that may hinder implementation plans . So generate as many ideas as possible for problem solving